Dispatch window
The current default dispatch target is 1-2 working days after an order is accepted and ready for fulfilment.
Shipping
Shipping and delivery.
Trinex orders move from checkout to account verification, fulfilment and customer tracking.
Delivery area
The checkout currently defaults to the United Kingdom. Any international delivery, restricted postcodes or trade delivery rules will be shown or agreed before dispatch.
Costs
Shipping costs are controlled in the admin settings and shown during the order flow. The current system supports standard shipping and a free-shipping threshold.
Tracking
When admin adds courier details, customers can see fulfilment progress and tracking information from their account dashboard and order timeline.
Delivery timing
Unless another timeframe is clearly agreed with the customer, UK distance-selling guidance expects delivery within 30 days. If there is a delay, contact the customer with the available options.
Trade orders
Bulk, gym, retail and sampling orders may need a separate quote, invoice and courier arrangement. Route those enquiries through the contact or trade form.