Privacy policy.

Who we are

Trading name: TRINEX. Formal company details and privacy contact information will be shown here when supplied by the business owner. Use the contact page for support or privacy questions.

What we collect

• Contact form details such as name, email and message.
• Checkout/account details such as name, email, phone, delivery address, order history and support messages.
• Newsletter and influencer application details where submitted.
• Technical records needed to keep the site secure, including session and audit information.

How we use it

We use information to respond to enquiries, create and manage accounts, process orders, support fulfilment, send service updates, record admin actions and keep the service secure. Marketing updates are only sent where the customer has opted in or where another lawful basis applies.

Who helps process it

The site uses hosting, database, email and payment services to run the ecommerce workflow. Payment and email provider details are updated when those services are connected.

How long we keep it

Order, invoice and account records are kept while needed for support, fulfilment, accounting and legal record keeping. Enquiry and marketing records should be removed when no longer needed or when a valid deletion request applies.

Your choices

Customers can ask to update account details, unsubscribe from marketing, or request access, correction or deletion where applicable. Some order and invoice records may need to be retained for legal or accounting reasons.